Delivery & Retuns

Delivery

Your order will be shipped worldwide, using premium delivery service options. Please note some carriers might not be available in your region. 

 

Dispatch Time

Orders made before 2pm Monday to Friday are dispatched the same day. Orders made after 2pm will be dispatched the next working day.

 

Delivery Time

Europe and USA: 2 to 4 days

Rest of the World: 3 to 7 days

Courier delivery (London only): For orders placed before 2pm, your order will be dispatched and delivered the same day.  Orders placed after 2pm will be dispatched the next working day.

Shipping times may vary. We work closely with our trusted carriers to limit the delays, however David Koma do not take responsibility for delays caused by customs clearance.

Should you not receive your order, please contact us within 10 days from dispatch. After that we cannot guarantee a refund.

 

Order Tracking

You will receive an order confirmation and tracking upon the dispatch of your order. You can check the delivery status by entering a tracking number on the carrier’s website.

If the courier is not able to deliver your order, your order will be shipped back to us and we will refund you minus the shipping cost.

 

Changes to your order

If you need to make changes to the details of your order, please contact us as soon as possible. We will do our best to accommodate your request. Please note that no changes will be permitted after the order is dispatched.

You can cancel your order for any reason, up until the order is dispatched. After that, you will not be able to cancel the order but can use our free return service. Please see information about returns below.

 

Duties and Taxes

All import duties and taxes charged by the destination country are not included in the displayed price and must be paid by the receiver of the order. Unfortunately, we do not have control over these charges and the time it takes to clear the custom process, as this varies significantly from country to country. We ask you to contact your local customs office for more information about potential duties and taxes prior to placing your order, to avoid unanticipated fees.

By law, we must display full product price on the package and cannot amend it to decrease the resulting duties and taxes.

If you refuse to accept the order, you are responsible for original delivery charges and any duties and taxes incurred on the order. This amount will be deducted from your refund.

 

Returns

To return an unworn item in its original condition with the security tag intact, please contact us within 14 days of the receipt of the order to arrange a free return shipment. After that we cannot guarantee the refund for the returned item.

To receive a refund, minus the cost of shipment, the returned item must adhere to our returns policy.

The refund can be made using the original method of payment only.

We ask you to check all items upon receipt before removing the original tags.

We ask you, where possible, to return items in their original packaging to ensure protection in transit.

 

Returns Policy

Items must be returned unworn and unused, in its original condition with all the tags attached.

If the item is returned without the original tags attached it does not adhere to our returns policy and will not be refunded.

You have to notify us about returning items from your order within 14 days of receipt.